We’ll help you get it right the first time.
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02 6239 1611

9am – 12am, 7 days

Terms & Conditions

Terms & Conditions

Welcome to Hello Sexy! We’re a proudly Australian-owned business, operating from Canberra and serving customers Australia-wide. All transactions on our website are conducted in Australian Dollars (AUD).

Use of Website

By accessing “Hello Sexy,” users agree to comply with these Terms and Conditions, our Privacy Policy, and all applicable laws and regulations. Users must be 18 years or older to purchase our products.

Product Descriptions

“Hello Sexy” strives to ensure all product descriptions are accurate. However, errors may occur. If a product purchased does not match the description, your sole remedy is to return it in unused condition. 

Pricing and Payment

All prices are in AUD and include GST where applicable. We reserve the right to adjust prices without notice. Payment can be made via our secure payment options, including credit card, Afterpay.

Intellectual Property

All content on this website, including text, graphics, logos, and images, is the property of “Hello Sexy” or used with permission. No part may be reproduced without explicit permission.

Limitation of Liability

“Hello Sexy” will not be liable for any damages arising from the use of this website or from any information, content, materials, products, or services included on or otherwise made available to you. 

Returns and Refund Policy

Change of Mind

Due to the nature of our products, we do not accept returns for change of mind. Please choose carefully.

Faulty Products

If your product is faulty upon receipt or fails within 30 days, please contact us for a return authorization. Faulty products will be replaced or refunded.

Incorrect Items

If you receive an incorrect item, please contact us immediately for a resolution.

Return Process

To initiate a return, contact our customer service team with your order number and details about the product issue. We will provide instructions on how to proceed.

Refunds

Once your return is received and inspected, we will send you an email to notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment.

Disclaimer of Warranties

By using “Hello Sexy,” you acknowledge that the information, materials, and products provided on this website are presented as is. While we strive for accuracy and completeness, “Hello Sexy” cannot guarantee the reliability, completeness, or suitability of all information and products found or offered on our website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors to the fullest extent permitted by law.

Limitation of Liability

Notwithstanding anything else in these Terms, under no circumstances will “Hello Sexy,” including our affiliates, directors, officers, employees, agents, and suppliers, be liable for any indirect, incidental, consequential, special, or exemplary damages arising out of or in relation to the use of our website or products, regardless of whether we have been advised of the possibility of such damages, and notwithstanding the failure of any agreed or other remedy of its essential purpose. This includes, but is not limited to, loss of profits, data, or goodwill; business interruption; and personal injury.

Your Responsibilities

You acknowledge that you are solely responsible for ensuring that your use of the website and purchase of products complies with applicable laws and regulations. You agree to bear sole responsibility for the legality of your actions under the laws that apply to you. “Hello Sexy,” our affiliates, and suppliers bear no responsibility for the legality of your actions.

Indemnification

You agree to indemnify, defend, and hold harmless “Hello Sexy,” its officers, directors, employees, agents, licensors, suppliers, and any third-party information providers to the service from and against all losses, expenses, damages, and costs, including reasonable attorneys’ fees, resulting from any violation of these Terms and Conditions by you or any other liabilities arising out of your use of this website, including but not limited to the content you submit, post, or transmit through this website, your use of this website, your connection to this website, and your violation of any third-party rights.

Contact Us

For any questions regarding these Terms and Conditions or the Returns and Refund Policy, please contact our customer service team.